Integration

With the goal of integrating CR in its operations and internal processes, MAN has rolled out a special training course for managers and continued with the certification of its sites.

Management systems and certifications

The effectiveness of MAN’s integrated management system is verified on-site by regular external and internal audits. The latter are also carried out at our non-certified sites. All MAN Truck & Bus production sites have ISO 14001 certified environmental management systems in place; some have also had their compliance with the standards of the EU Eco-Management and Audit Scheme (EMAS) validated and regularly publish site-specific environmental statements. Located near Krakow, Poland, our site in Niepolomice was nominated for the European EMAS award in the year under review. This renowned award is presented annually by the European Commission in recognition of outstanding corporate environmental performance. In 2012 water management was the focal issue. Our plant was one of just 13 companies nominated in the “large organization” category.

The entire MAN Diesel & Turbo division is ISO 9001 certified. All production sites — with the exception of Aurangabad, India — have also received ISO 14001 certification. We had the MAN Diesel & Turbo site in Saint-Nazaire and the MAN Truck & Bus logistics center in Dachau certified to ISO 14001 for the first time in 2012. Also in the year under review, three MAN Diesel & Turbo sites in Hamburg, Oberhausen, and Deggendorf and the MAN Latin America plant in Resende, Brazil, were certified in compliance with the Occupational Health and Safety Assessment Series (OHSAS) 18001 management system. This means that 19% of our workforce is now covered. In addition to the OHSAS 18001 certifications, the majority of MAN Diesel & Turbo’s service engineers have qualified and been certified as “Safety Certificate Contractors” in line with standards which aim to sharpen safety awareness on customer construction sites and in projects. MAN Truck & Bus is currently running pilot projects for the introduction of occupational health and safety management systems in Nuremburg and Krakow. In accordance with our CR Roadmap, our goal is to have all sites certified under the ISO 9001 (quality), ISO 14001 (environmental protection), and OHSAS 18001 (health and occupational safety) standards by 2015.

Percentage of employees covered by management systems*

Management system Distribution 2010 2011 2012*
* related to production sites (in line with our CR Roadmap)
ISO 9000/9001 Number of sites 27 28 30
  Employee coverage 82% 80% 100%
ISO 14001 Number of sites 22 24 25
  Employee coverage 77% 76% 96%
EMAS Number of sites 5 6 5
  Employee coverage 36% 35% 46%
OHSAS 18001 Number of sites 5 5 9
  Employee coverage 7% 6% 19%

CR in vocational training and continuing professional development

To further the aim of integrating CR in human resources and management development, MAN Truck & Bus has launched “Manage responsibly,” a training course for managers. The participants learn to apply the CR and Climate Strategies within their own areas of responsibility. In the year under review, 70 executives from the first and second reporting levels attended nine half-day classes. In 2013 the “Manage responsibly” courses will be continued in MAN Truck & Bus and expanded to MAN Diesel & Turbo. “Manage responsibly” will also be integrated into the MAN Truck & Bus trainee program with the goal of raising CR awareness among young talents.

CR along the supply chain

MAN takes responsibility along its supply chain as well. When we award contracts, our business partners commit to compliance with the principles of the MAN code of conduct for suppliers and business partners. This lays out standards for corporate responsibility, transparent business relationships, fair market behavior, data protection, confidentiality, and safeguarding business assets. In the course of communicating this code of conduct, the MAN Diesel & Turbo purchasing teams for engines and components as well as power plants and marine propulsion systems at our Augsburg site used a questionnaire to conduct a pilot project for supplier selfassessment. The goal was to raise CR awareness among our suppliers and evaluate concrete CR risks along the supply chain in the medium term. The results of the pilot project were presented in the first quarter of 2012. Building on these results, we are continuing to work on minimum standards, supplier development activities, and the identification of new supply sources. In the second quarter of 2012 we expanded the pilot project to Group-wide purchasing. The long-term aim is to develop and roll out an integrated supplier management system. The results of this project will be presented to the responsible departments in the Volkswagen Group; the feasibility of using the results to adapt the supplier management system across the entire Group is being examined.

Stakeholder communication

In 2012 our stakeholders were provided with targeted information on various CR topics using a variety of media. The table below provides an overview.

Stakeholder communication

Target group Media   Topics
General stakeholder communication
All stakeholders ■ CR Report 2011
■ Stakeholder survey
■ MAN corporate website
■ Press releases
■ MAN CR film
■ MAN Forum — the MAN Group Magazine
■ Entries in the German and International Global Compact Yearbooks
CR strategy, CR management,
CR performance, Climate Strategy
Targeted stakeholder communication
Customers and
business partners
■ Survey at IAA Commercial Vehicles
■ MAN Truck & Bus smartphone app and efficiency blog
■ MAN Diesel & Turbo represented at the SMM maritime trade fair in Hamburg
■Website for “Bluefire” gas strategy
CR and Climate Strategy, Euro VI technology, alternative drive technologies, efficiencyboosting technologies and services
Employees ■ MAN Summit, HR Summit, meetings of the Group Works Council, works meetings, internal information fairs
■ “Manage responsibly” training courses for managers
■ Meetings of experts focusing on environmental issues and occupational health and safety
■ Employee newspapers, internal newsletters, intranet, presentations in departments
■ MAN career page on Facebook
CR strategy, CR management,
CR performance, Climate Strategy,
CR projects, employee volunteering
Analysts and
investors
■ CR rankings and ratings
■ MAN Factbook
■ Annual Report
■ Annual General Meeting, annual press conference, Capital Market Day, roadshows, conferences CR strategy, CR management,
CR performance, Climate Strategy
Policymakers ■ “What Cities Want” study
■ MAN Politics Newsletter
■ Active participation in associations
■ Face-to-face meetings
Euro VI technology,
alternative drive technologies and fuels, noise emissions
NGOs ■ Rio+20 — United Nations conference on sustainable development ■ Face-to-face meetings CR strategy, CR management, Climate Strategy

Memberships

MAN is a member of numerous associations that support dialog and communication between industry, policymakers, and society. Our most important memberships are:

  • Association of Employers’ Associations for the Metal and Electrical Industry
  • Federation of German Industry
  • German Association Materials Management, Purchasing, and Logistic
  • Association of German Freight Forwarders and Logistics Operators
  • DEKRA
  • German Transport Forum
  • European Automobile Manufacturers’ Association
  • International Chamber of Commerce Germany
  • Transparency International Germany
  • German Association of the Automotive Industry
  • German Engineering Federation
  • Bavarian Business Association

MAN is represented in all associations relevant to the Company as well as in all relevant working groups within these organizations. Our spectrum of participation extends from membership in task forces and committees to initiating and leading working groups. MAN employees from various levels of our hierarchy — from engineers to Executive Board members — are involved in our dialog with policymakers.

Links

Links within the report: